Compassion fatigue (sometimes called secondary traumatic stress) shows up when we’ve been exposed to others’ pain for a long time without enough space, support, or recovery. When we consistently lean into empathy, we also absorb the emotional weight of the work.

Too often, organizations make the mistake of simply purchasing devices or software without considering the human element. The real magic happens when technology is paired with comprehensive training and ongoing support. This is especially true in recovery settings, where staff and residents may have varying levels of digital literacy.

Dolan co-authored statewide peer training programs in both Florida and Kentucky, creating practical, trauma-informed, peer-delivered curricula that offered recovery teams tools for immediate use and long-term growth.

In 2019, Dolan led department-wide LGBTQ+ cultural awareness sessions that reshaped not only officer understanding—but also policy, protocol, and community presence.