Too often, organizations make the mistake of simply purchasing devices or software without considering the human element. The real magic happens when technology is paired with comprehensive training and ongoing support. This is especially true in recovery settings, where staff and residents may have varying levels of digital literacy.

The data had potential—Dolan brought it to life. By co-creating Kirby and shaping Solomon’s foundation, we helped teams move from collecting numbers to crafting real, participant-centered strategy.